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Frequently Asked Answered Questions

Shipping Information

When will I get my order?

We ship all orders within 1 business day. The delivery time varies greatly depending on where you're located. For example, shipments to Hong Kong should be delivered in less than 2 days.

How can I track my order?

We send a notification via email when your order is shipped, delivery is attempted or any other event happens. You can also stay updated via the account page.

From where will my order be shipped?

We're based in Hong Kong but can send orders to almost anywhere in the world. Our main shipping facility is in Tai Wai.

Which shipping methods are available?

Shipping methods vary by country, to view the exact shipping methods, expected delivery dates and their cost, please visit the checkout page.

Payment Information

Which payment methods are available?

You can pay for your order using any Visa, Mastercard or American Express credit, debit or prepaid card. We also accept PayPal, Apple Pay and Google Pay.

Which currencies are available?

We currently process payments in USD, HKD & INR. Let us know if you'd like to use another currency.

Are online payments safe?

We've spent a lot of time making sure payments are extremely secure. Your card details never even touch our servers. Our payments partner, Stripe is PCI DSS Level 1 certified - This is the most stringent level of certification available in the payments industry.

Orders

How do I place an order?

You can view all the products we offer on our website or even search for a specific one. Once you find a product you like, add it to your cart. When you've added all the products you want, click on the checkout button in the cart. Then, fill all the details and pay the amount. We'll then make sure your order reaches you ASAP.

Can I get a discount?

We'd love to help you out, text us what you'd like to order and the current total, and let's see where we land.

Can I cancel or modify my order?

Sure. Hit us up and we'll try to edit or cancel your order. Sometimes, such as when your order has already been fulfilled, we're unable to modify or cancel your order.

I have a large order. Can we discuss custom pricing?

Absolutely. Email us your list (preferably as an Excel sheet with the products' name, quantity and preferred price).

Rapt Gold

What is Rapt Gold?

For every order you place, you're rewarded Rapt Gold. In essence, Rapt Gold is a loyalty points program. Rapt Gold never expires and can be used to pay for any order you have.

What is the value of a Rapt Gold?

1 Rapt Gold is equivalent to $1, and 1% of your order total is rewarded as Rapt Gold.